Behind every message you send us is a real person reading it. Our support team handles everything from account queries and payment questions to bonus clarifications and technical hiccups. They are authorised to investigate your account directly, apply corrections where something has gone wrong, and escalate anything that sits outside their immediate remit to the relevant internal team. Nothing gets filed away unanswered.

What to include when you write to us

The single most useful thing you can do before hitting send is to give us enough context to act without needing to go back and forth. Let us know your registered username or the email address on your account, a clear description of what happened, and — where relevant — the date and approximate time of the event in question. If your query relates to a payment, the transaction reference or the amount and method involved will help us trace it immediately. The more specific you are, the more likely we are to resolve things in one exchange rather than several.

Once your message reaches us, it is logged and assigned to a member of the team with the access needed to look into your specific issue. You will receive a response through the same channel you used to contact us. If the matter requires input from another department — finance, fraud review, or technical — we co-ordinate that internally and come back to you with a complete answer rather than a partial one.

Responsible gambling requests and formal complaints

If you are reaching out to set a deposit limit, take a cooling-off break, or request self-exclusion, please make that the subject of your message and state clearly what you need. These requests are treated as a priority. We do not treat them as routine account queries, and we do not apply delays to them. If you are in a difficult moment, say so plainly — we will act on it.

A formal complaint is handled differently from a standard support query. If you feel that your issue has not been resolved to a reasonable standard, you can submit a formal complaint through our contact channels and it will be reviewed by a senior member of the team who was not involved in the original exchange. Should that process still not result in a satisfactory outcome, you have the right to escalate the matter to our licensing authority, Curaçao eGaming (GCB), under licence number ALSI-202509029-FI1. We will never discourage you from doing so.

One thing worth stating clearly: we will never ask you for your password, your full card number, or any sensitive authentication detail via email or chat. If you receive a message claiming to be from us that requests this kind of information, do not respond to it and contact us through the official channels listed on this site. Protecting your account security is something we take seriously, and our team is trained never to request credentials that could compromise it.

Players based in the UK are fully supported and welcome to contact us through any of the available channels. Whatever your question, we are here to give you a straight answer.